Last updated: 28th of October
1. General Information
1.1 Why is this migration happening?
We’ve built a new platform, and a migration process is required to enable all clients to start using Kamma Suite.
1.2 Which Kamma products are affected?
Product | Status | Notes |
Manager | ✅ Migrating | Becoming Kamma Suite Portfolio |
Checker | ❌ Not migrating yet | Will remain available until Spot Check is released |
Reporter | ❌ Not migrating yet | Will remain available until Spot Check is released |
API | ⚙️ Compatible | Versions 1 and 2 remain compatible with v3 (Kamma Suite) |
Note: Clients using API v1 or v2 do not need to make any changes. To access new functionality in v3, contact Customer Success at [email protected].
1.3 Who will be affected?
All Kamma clients — we are moving everyone to the new and improved platform.
1.4 What benefits does Kamma Suite bring?
A faster, more reliable platform with improved dashboards, performance, and integrations — making property and licence management smoother and more efficient.
1.5 What is the migration timeline?
We are moving clients at various times. You should have an email in your inbox with a migration date
1.6 How will I know when migration is complete?
You’ll receive a confirmation email once your organisation’s migration is finished.
1.7 Will there be system downtime?
There may be a short maintenance window, communicated in advance and scheduled outside business hours to minimise disruption.
1.8 Will I need to do anything?
No. The Kamma team handles the full migration process.
1.9 Will my property portfolio from Kamma Manager be available in Kamma Suite?
Yes. All your active properties from Kamma Manager will be available in Kamma Suite once the migration is complete.
2. Access & Login
2.1 How do I access Kamma Suite?
Once access is granted, you’ll receive a Welcome email invite you to create a password. Once you do this you can log into Kamma Suite at: https://suite.kammadata.com
2.2 I didn't receive the Welcome email. What do I do?
First, search your email. The Welcome email contains is sent from [email protected] and has the subject 'Welcome to Kamma! Let's get you started'.
Second, check your spam or junk folder. It's worth saving [email protected] to your contacts or safe senders list to prevent future emails like this going to your spam or junk folder.
2.3 How long after receiving the Welcome email do I have to create password and log in?
You have seven days to create a password from the time you receive the Welcome email. After this time you won't be able to create a password or login, for security reasons. If this happens please get in touch with Customer Support: [email protected] and they will resent the Welcome email.
2.4 Will my old login still work?
No. You’ll need to accept your invite and create a new password.
2.5 Will my bookmarks still work?
No. Please update all bookmarks with the new Kamma Suite URLs.
2.6 I can’t log in — what should I do?
Ask your company’s Admin user to send a password reset. If that doesn’t work please drop us a message by clicking on the chat icon in the bottom right of this page. You can also email us here [email protected].
2.7 How do I reset a password?
Visit sso.kammadata.com and click on 'reset password'
2.8 How do I manage users?
Admins can manage users under Manage Users to:
View all users
Force password resets
Resend invites
Edit details
Archive users
If you would like Admin access to manage users please get in touch with Customer Support: [email protected]. Note: We may request authorisation from an appropriate manager within your organisation.
2.9 Will roles and permissions change?
No, all existing roles and permissions will remain the same unless you request updates.
2.10 Can I still access Kamma Manager?
No, once migration is complete, Kamma Manager will no longer be accessible.
3. Data & Integrations
3.1 Will all my properties appear in Kamma Suite?
Yes — all your existing properties will be visible post-migration.
3.2 Will property and licence data transfer automatically?
Yes — all data is securely transferred by the Kamma team. There may be a few additional days post initial migration to add in all PDF licence documents, but this will happen.
3.3 What happens to my API integration?
There may be a short downtime, but integrations are migrated automatically.
3.4 Is API v3 available?
Yes — API v3 is live and available to all Kamma Suite clients.
3.5 Do I need to make technical changes?
No — all setup is handled by Kamma.
3.6 How can I check my data has migrated correctly?
You’ll receive confirmation once migration is complete. We also perform internal validation.
3.7 What if properties or records are missing?
Click on the chat message icon bottom right of this page, or you can also email us here [email protected]. Please include as much information as possible to make the problem easier for us to diagnose.
7. Billing & Account Management
7.1 Will migration affect billing or contracts?
No changes will occur to your billing or contracts.
7.2 Will invoices or payment processes change?
No, your existing payment setup will remain unchanged
8. Licence Management
8.1 Will my property licence information be migrated?
Licence information, such as licence type, expiry date, and maximum occupants, will be migrated and available on the Property page in Kamma Suite.
However, initially, licence documents will not be migrated or available via Kamma Suite. These will be migrated at a later date. This does not change Kamma's ability to monitor a licensed property for compliance.
If you require your licence documents before they're migrated, please email us at [email protected].