After migrating to Kamma Suite, you may notice that a large number of properties are showing a Breached compliance status — even if those properties appeared compliant in the old Manager platform.

This is expected behaviour, not a bug. The reason is that Kamma Suite calculates licence requirements based on occupancy data — specifically, the number of people and households living in the property. This is the same information councils use to determine whether a licence is required.

The old Manager platform allowed properties to be created without people and households information and these were considered Unknown in terms of compliance status. Kamma Suite treats these properties as non-compliant.

Any property in your portfolio that does not have people and households counts recorded in Kamma Suite (which haven't been marked as vacant) will be unable to generate an accurate licence determination. These properties will show a compliance status indicating action is required.

This is most common immediately after migration, when occupancy data has not yet been populated for properties that were previously managed in Manager.

To restore accurate compliance statuses, you need to add occupancy data to your properties. You can do this in two ways:

Option 1 — Update properties individually: Open each property page in Kamma Suite and enter the number of people and households in the Property Details section. Once saved, the licence determination and compliance status will update automatically.

Option 2 — Bulk update via CSV import: If you have a large portfolio, use the Bulk Import feature to update occupancy data across multiple properties at once. Prepare a CSV file with the address, people, and households columns, then upload it via Settings > Import Properties. If bulk import isn't enabled for you (there'll be a link in the left-have nav if it is) then contact Customer Support [email protected] and they can turn it on.

If you manage properties where occupancy is unknown or not relevant (for example, properties that are currently vacant or that you know do not require a licence), you can mark a property as vacant or add a licence exemption to those properties to record the reason and prevent them from showing as a compliance risk.

See Add a licence exemption to a property for guidance.

Property licensing requirements in England depend on who is living in a property — specifically the number of people and the number of separate households. For example, a property let to five people from two households may require a Mandatory HMO licence, whereas the same property let to two people from one household may not require any licence at all.

Kamma Suite uses this occupancy information to calculate the correct licence requirement for each property. Without it, the platform cannot determine whether a licence is needed, so it flags the property for review.

For a fuller explanation of how occupancy drives licensing, see Property Licensing 101.